FAQ’s And Consultation & Quotation
Company Information and Service Areas
We create custom made ALL aluminium doors and some types of windows + more.
We stock a large range of hardware in our showroom that can be ordered in for you.
Our products are manufactured in China and shipped by sea to our local warehouse. Once collected from the warehouse, they are delivered to site for installation.
We have offices in Australia in Sydney, Adelaide, and the Gold Coast, and in New Zealand in Auckland.
Our customer service lines are open 9:00am – 5:00pm weekdays [Monday – Friday] and are closed on Saturdays and Sundays.
We proudly service all of Australia and New Zealand.
For projects outside these areas, please get in touch and we’ll see how we can help.
Our products are available through multiple showrooms and distributors across Australia. You can contact our sales consultants directly to get information on showroom and distributor locations.
Yes, we have a display in our showroom and can also provide photos of completed projects.
Site visits may also be arranged for commercial or large-scale residential clients.
You can see our products on display at showrooms across Australia and New Zealand, or we can arrange to show them at our clients’ project sites. For more details, please contact our sales consultants.
Product Types and Design
We offer a wide range of high-quality aluminium windows and doors, including sliding, awning, casement, bi-fold, louvre, and double-hung windows, as well as sliding, stacking, hinged, and bi-fold doors.
All products are designed to suit residential and commercial applications.
Yes we sure can. We specialise in create custom made windows and doors to suit your space.
Yes, all our products are made to order. You can customise dimensions, configuration, glazing, frame colours, and hardware to suit your style and needs.
Absolutely! We offer a range of colours and can customize window sizes to fit your specific needs.
Please refer to the online colour brochure for a list of our standard colours.
All our products are custom-made according to the dimensions you provide.
Everything Is manufactured to order, we do not keep any stock. All products are custom made to suit your needs.
We can custom build any size window or door that you need.
Provide us with the measurements of the existing window or door frame, or the opening you have, and we’ll supply the correct product.
We can make your windows and doors in a variety of colours. Our products come in three standard colours, and for other colour options, please contact our sales team.
Some of our handles can be colour matched to your aluminium frame colour.
This will, however, depend on the colour that you require and the type of handle you have chosen.
All hardware comes in black, white, or silver as standard, unless you specify otherwise.
It is best to chat to your sales representative when asking for a quote to see what colour options are available to you.
We have a range of locks and handles on display in our showroom from our Chinese or local hardware suppliers.
Alternatively, if you have your own hardware, you can supply it and we can install it on the door during fabrication in the factory.
Quotation and Ordering Process
Please email us with the H x W of your opening, the wall thickness or architectural drawings, include the name of our door or any inspiration images you have, along with all contact details and the project location.
Absolutely! Contact us today for a free, no-obligation quote tailored to your needs.
The height by the width of the whole opening. Please also provide the wall thickness. If you plan to replace the door frame as well, measure from wall to wall opening.
This doesn’t need to be perfect, but as close as possible for quoting purposes only.
An accurate measure will need to be taken prior to fabrication of the door.
Every house is different—are you replacing an existing window, extending, or building a new house?
What construction type are you using? All of these factors will influence how to measure your window.
We recommend contacting our sales consultants who can guide you on the correct way to measure your window and door openings, or you can also have your builder measure for you.
Yes, we can come to your site to measure and provide a quote, and also offer installation services.
For more details and to arrange a visit, please contact our sales team.
Provide us with your approx. sizing & design. We will quote you.
If you are happy with the quote we will invoice you for deposit payment.
We then require accurate measurements either from your own installer or our preferred installer if you desire (site measure).
We then issue you with a shop drawing for sign off, confirm all sizing, design, hardware.
Goes into the production queue. When finished (18 working days later) we will send you complete images and invoice for final balance.
Finalise delivery and or install date.
We understand things change. Minor adjustments may be possible if your order hasn’t gone into production.
Please contact us as soon as possible to discuss.
Our general lead time is approximately 18 working days from the final sign off of shop drawings. Please allow additional time upfront for quoting, site measurement (if required), and issuance of shop drawings. The 18 working days commence from the final sign off, not from the deposit payment.
Production time varies depending on the size and complexity of the project.
A standard residential job generally takes 18 working days. We’ll provide an estimated timeframe during quoting.
Lead times may vary depending on each individual project. Standard production time for most projects is 18 working days, not including shipping time. Your project coordinator will be able to advise you on an estimated commencement and completion date for your project.
Maintenance and After-Sales Support
Use a soft cloth with mild detergent and water to clean frames. Avoid abrasive cleaners.
Tracks and hardware should be kept free of debris to ensure smooth operation.
Contact our team as soon as possible. We can assess the damage and advise on repair or replacement options.
Most issues can be resolved quickly by our service team.
All of our products come with a quality guarantee and are supported by our local technical team for warranty service.
Each of our products, depending on the type of glass and finish, may have a different warranty period.
For warranty information, please speak with our friendly customer service staff.
Product Advantages and Core Features
Our Aluminium windows and doors are highly durable, resistant to corrosion, and require minimal maintenance, making them a long-lasting choice for your property.
Yes, our aluminum products are coated to resist corrosion, making them perfect for Australian climates, including coastal areas.
Yes aluminium is recyclable and environmentally friendly. Our products are designed to enhance energy efficiency and reduce your carbon footprint.
Yes, we specialize in aluminium windows and doors that meet the standards for sustainable and green building projects.
We use Low “E” Smart glass. This smart glass ranges in thickness from 4mm to 10.5mm to provide the most energy efficient solution, depending on your climate and the orientation of the window.
The glass is visibly clear, allowing natural light to stream into the room, while the reflective coating on the outside reflects heat and UV rays away, saving energy.
Our double and thermal glazing provide even greater energy efficiency.
Yes, our aluminium windows and doors are designed with high-quality glazing to ensure excellent insulation and energy efficiency.
We can now also offer a thermal break range using Double Glazed glass to provide more insulation and energy efficiencies.
Absolutely. We offer energy-efficient glazing solutions, including double glazing and thermally broken frames, to help improve insulation and reduce energy costs.
To help explain more on energy efficiency and ratings please watch this video produced by the AWA (Australian Window Association) or talk to one of our experienced consultants.
Security is a major advantage. Aluminium’s strength supports advanced locking mechanisms and toughened glass options, giving you peace of mind against intruders.
Yes, if you live in a bushfire prone area, we can fit your windows and doors with our specially processed bushfire resistant glass.
This glass unit is made up of two glass panels and a locked argon gas filled gap.
The glass is then fitted with an ultra-thin coating that reduces the transfer of radiant heat through the glass.
With heat radiation of up to 40kW/m2, less than 4% of the radiant heat will pass through the glass, protecting the inside of your home.
Glass Types and Performance
We offer single-glazed, double-glazed, Low-E glazing, frosted, and decorative glasses.
We have a variety of solutions for thermal performance including laminated, Low-e, and double glazing.
Glass, however, is not the only consideration when it comes to energy efficiency!
The type of material will also impact thermal insulation—timber will generally have better insulation properties than a commercial aluminium frame, for instance.
Please contact our sales consultants for further information on thermal insulation solutions.
We can build your windows to suit your location and lifestyle.
If you live in a busy inner city apartment block, on an arterial road, or beside a busy local park, we have soundproof glass options to keep your home peaceful.
Our soundproof glass utilises an effective noise reduction laminate, with a thin insulation layer, reducing noise with just a thin, light sheet of glass, no thicker than regular safety glass.
For even better acoustic performance, we have special products available.
Made in 6.5mm, 6.8mm, or 10.5mm Grade A laminate safety glass, this type of acoustic glass uses a uniquely designed three-layer system to block out noise.
Fitted with a Low-E coating, this glass is also highly energy efficient, improving year-round comfort inside your home.
In terms of sound insulation, the most effective glass is laminated glass as it absorbs sound more effectively than any other variety of glass.
Installation Services
Yes, we can arrange our local installation team to complete the installation for your project.
Installation outside our standard service arrangements may also be possible. Please contact us for more details.
We offer professional installation by our qualified team for most projects.
If you’re a builder or require supply only, we can also deliver materials for installation by your contractor.
Please ensure access is clear to the installation area. Remove any blinds, curtains, or furniture nearby.
Our team will provide specific instructions prior to your installation day.
Of course. When asking for a quote, please specify that you want supply only.
Absolutely, we specialise in residential and commercial aluminium doors and windows.
We can either supply only or we can supply and install your windows and doors.
Technical Knowledge and Professional Terminology
The reveal is a timber surround fitted to the fin of the window or door and used for installing the product into timber framing.
The reveal becomes the internal frame of your window otherwise known as the ‘window sill’ or door covering the stud.
The architrave attaches to the reveal to cover the gap between the reveal and the plasterboard (or internal lining).
A variety of reveal sizes are available depending on your construction type.
A subsill is flashing under the window which allows for water drainage.
Head flashing is attached to the top of the window to assist with drainage.
Simply, thermally broken frames are window and door frames with a section that does not conduct cold or heat.
This means the conditions outside or inside your door or window do not transfer to the other side.
In winter the cold stays outside and the warmth inside, and vice-versa in summer.
Windows and doors with thermal breaks improve your building’s insulation and its energy efficiency.
Yes, we supply thermally broken frame systems for residential aluminium doors, commercial windows and doors and residential aluminium windows.
The Building Code of Australia has window regulations for openable windows, to reduce the risk of people falling from windows.
By law, windows above the ground floor with a fall of two meters to the ground need to be fitted with either a device to restrict the window’s opening, or a suitable barrier.
Windows should be able to operate as intended, without risking the safety of your family. You can either have window restrictors added, which prevent your window from opening more than 100mm, or install fall prevention screens.
In an area that is subjected to a large amount of wind and rain, it is best to use a 300pa sill.
This will be of great assistance in sealing your home.
Since the weight of the glass will only be supported by the head and the sill, a silicone joint will significantly lessen the strength of your window.
Silicone joints are still a viable glazing option, however they need to be implemented carefully and with prudent consideration to the wind load and local topography.
It’s a common assumption that condensation is caused by faulty windows. In fact, the opposite is true.
Modern windows are designed to reduce ventilation making your home more air tight which in turn traps moisture that can lead to condensation and dampness, potentially causing mould to occur.
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